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This tailor-made course is usually delivered half a day per week over a 10 week period, although this will vary depending on staff development needs as well as logistical considerations.

Initially, a Training Needs Analysis is conducted with Staff and Principals to determine content. In this way both the development needs of the Company and the individual are met. Typically participants choose a combination from the following sample range:

Meet & Greet Skills
Effective Customer Registration
Fruitful Viewings
How to Close a Market Appraisal Enquiry
Winning More Instructions
Getting More from Part-Time Staff
Managing the Sale to Completion
Responsibilities for Legislation/Compliance

Understanding the Psychology of Your Customer
Recognising those Buying Signals
How to Close
How to make a Mortgage Appointment
Probing Skills
Confidence & Assertiveness
Effective Telephone Skills
Asking for the Business

Coaching Skills
Effective Meetings
Influencing Skills
Changing Behaviour
Constructive Feedback
Personal Management Style
Conflict Resolution
Management Theory
Understanding Staff Psychology
Motivational Skills
Presentation Skills

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